49th Annual Convention Tracks and Breakout Sessions

Leadership & Strategy
Sponsored by
Risk Management
Sponsored by
The Baker Group
Sponsored by
Teslar Software

Sponsored by
CalTech | Integris
Sponsored by
Kristopher James Company

Sunday, September 17, 2023

9:00 - 10:00 a.m.


Session Details

Leadership & Strategy

Effective Execution of Bank Strategy: Leadership Impact on Employee Commitment
Chris DiLorenzo (The James Paul Group)

Employees play a crucial role in impacting your strategic objectives. Unfortunately, only 33% of bank employees are fully committed to doing what is necessary for the bank to successfully achieve their strategic objectives. Leaders play a key role in changing this. In this informative session you will learn:  

  • Key components of strategy execution;
  • The impact of employee engagement on strategy execution;
  • The role leaders play in driving employee engagement; and
  • Key drivers of employee engagement.

Risk Management

Recent Orders or Exam Findings: Recap on What's Happening to Other Banks or Large Banks
Rafael DeLeon (nContracts)

In this session, Ncontracts will highlight strategies for fostering resilience and maintaining stability in an ever-changing risk landscape, which include:

  • Strengthening disaster preparedness and tackling climate risk effectively;
  • Navigating high-profile reputation, safety, and soundness issues with confidence; 
  • Managing concentration and liquidity risk to maintain financial stability; and
  • Optimizing Risk Performance Management (RPM) for a secure future.


Managing a Changing Interest Rate Landscape
Andrea Pringle (The Baker Group)

With inflation moderating and the Fed nearing the end of its tightening campaign, the interest rate cycle is at an inflection point. Banks face the challenge of positioning for a declining rate environment in the future while also facing the potential for higher rates in the near term. This broad-based session focuses on the challenges banks face in managing liquidity, interest rate risk and the investment portfolio in the current interest rate environment. Topics will include:

  • Market and yield curve updates;
  • Balance sheet management; 
  • Liquidity management; 
  • Interest rate risk management; and
  • Strategies to lock in higher yields when liquidity is tight.


Create Convenience and Control for Your Customers
Paul Lehnert (Lenderful Solutions)

Give your customers a banking and lending experience that they're experiencing in every other facet of life. The community banking industry is lagging behind and are losing customers. Learn about and explore ways to increase deposit and loan activity by giving your customers the convenience and control they demand.

Strategies for Effective Project Management in Your Bank
Kristin Jones (HC3)

Project Management Director Kristin Jones shares best practices, pitfalls to avoid, and insights from 15+ years as a technical project manager. Discover how to build a strong team, manage competing tasks, and optimize project management placement within banks. Gain practical solutions for overcoming challenges in the project management banking industry, and empower your team to achieve successful outcomes.

Sunday, September 17, 2023

10:15 - 11:15 a.m.

Leadership & Strategy

The Rocky Road Ahead: Facing New Economic and Regulatory Uncertainties
Rob Blackwell (IntraFi), Diane Ellis (IntraFi), Brad Tidwell (VeraBank) and Jay Dreibelbis (Woodforest National Bank)

IntraFi’s Rob Blackwell, the former editor-in-chief of American Banker, moderates a panel of bank CEOs and a former top regulator as they discuss the economic challenges on the ground and what changes policymakers are contemplating. How should banks be thinking about interest rates and deposit competition right now? What issues are bankers and policymakers most worried about?

Risk Management

Check Fraud: Who Pays?
Kelly Goulart (IBAT) and Glen Sarvady (Deluxe Corporation)

In recent years, community banks in Texas have seen a drastic rise in check fraud. To compound the issue, many community banks are faced with challenges getting funds reimbursed from the banks of first deposit and are left to reimburse affected customers even when they aren’t liable for the fraud. In this session, we will address the growing issues around check fraud, missing or forged endorsements and check alterations under the Texas Business and Commerce Code. Additionally, many bankers don’t understand the ‘midnight deadline’ and presentment warranties made by the banks of first deposit, both of which are determining factors in which bank may end up taking the loss. We will also review potential defenses either the paying bank or the bank of first deposit may have to avoid liability.   

Shareholder Succession, Liquidity and Raising Necessary Capital for Next Generation Banking 

John Gosser (Commerce Street Capital)

Dying towns have a common theme; there is no community bank. While John Gosser's business is rooted in the M&A of community banks, he recognizes that many community banks did not do the necessary work to prevent their "forced" sale. He is convinced that if boards and CEOs had a horizon view of next generation capital, many would still be in community banking. In this session, John will educate bankers about staying in the fight for their community and for the next generation by implementing a capital strategy.


Your Bank Is Overpaying for Underperformance. Evaluate Your IT Department.
Cal Roberson (CalTech|Integris) 

Neglecting your IT department is like leaving money on the table. Your potential for growth and success would skyrocket if you understood how to evaluate the current efforts of your IT Department, with the goal of driving employee efficiency and customer satisfaction. Don’t allow your IT to become overlooked due to lack of time or budget constraints. Join our session to understand why partnering with your IT department is not just important – it's essential.

Fraud and Elder Abuse: Your Unique Role as a Banker
Amanda Polk, Katrina Wall-Briggs and Leah Hymel (Texas Department of Family and Protective Services)

It’s unfortunate to see fraud and financial abuse happening, especially to those who are vulnerable members in our community – the elderly. In most cases, banks are the first line of defense when it comes to stopping harmful activity. Learn how to recognize situations of fraud and what to expect once a report is filed and the actions taken to ensure that your customers and those in the community are kept safe.

Monday, September 18, 2023

2:00 - 3:00 p.m.

The Leadership & Strategy and Risk Management Tracks are being replaced by the Attorney Panel


Succession Planning for Bank Management, Directors & Shareholders
Robert Flowers and Gabriella Alonso (Bradley Arant Boult Cummings LLP)

Hear the latest issues concerning management and board succession and retention, as well as ownership transition options to ensure you can remain independent. The session will touch on restrictive covenants such as non-compete and non-solicitation agreement, compensation trends and strategies for shareholder liquidity.


Growing Your Bank through Fintech Sponsorship Revenue
Brittany Decker (Visa)

An increasing number of financial institutions are evaluating their performance pre- and post-COVID, looking for new opportunities to diversify their revenue. Did you know banks working through Fintech Sponsorship Programs can create direct access to additional payments through their existing products? Join Visa as we discuss the opportunities available to your institution.


The Art of Branding: Mastering the Storytelling Narrative
Kathrynn Cavanaugh (Kameo)

Unlock the true potential of your brand by harnessing the power of authentic storytelling and emotion! In this immersive workshop, you will discover the art of crafting compelling narratives that leave a lasting impact on your customer audience. Learn to create a brand story that not only resonates but also establishes a deep emotional connection with your customers.

Monday, September 18, 2023

3:15 - 4:15 p.m.

Leadership & Strategy

Building for Success: The Six Types of Working Genius
Christopher Williston (IBAT)

We all spend the majority of our time at work, but none of us work exactly the same. There are some roles we play which energize and excite us, while others drain us and leave us feeling exhausted. Imagine if every team in your organization was organized to play to the strengths of team members. 

In this session, we’ll examine the Six Types of Working Genius, discovered by business and leadership guru Patrick Lencioni. You’ll leave this session with a better understanding of why some teams work, others don’t, and how to build your team for success in the future.  

Risk Management

Balancing Loan Growth & Loan Quality in Uncertain Times
David Ruffin (Intellicredit)

In the modern banking times, rarely have these two forces been of equal intensity at the same time – but they are and are presenting bank boards and management with competing, yet necessary strategy decisions. All the forces aligning to complicate commercial bank lending strategies (the evolving economy and prototypical borrower, the macroeconomic forces and the post-COVID credit risk fallout) have coalesced to present bank risk strategists with some daunting challenges. It would be a fool’s errand to ignore the need to regain sustainable loan growth or likewise to presume the current stellar credit quality metrics will last. In this session, we discuss ways to balance the priorities and quantify the key portfolio metrics, particularly from a bank’s risk management perspective. 


Pulling Strings for Non-Interest Revenue / Payments
Mark Mrva (SRM)

This presentation interprets the latest FED Interchange study, breaks down the data, and explains how to prepare your institution for what's coming next. Walk away with the following:

  • A clear line of sight into optimizing your financial institution's payments strategy by knowing which strings to pull; and
  • A better understanding of how to manage debit and credit card revenues.


Navigating the Core Landscape and Understanding What's Next
Matthew Smith (IBAT) and Tanner Mayo (FedFis)

Join Matthew Smith and Tanner Mayo as they give an overview of the data that powers Bankers Helping Bankers used to:

  • Understand trends among the cores;
  • Review data points to quickly understand what is going on in tech;
  • Identify what outside forces are driving innovation; and
  • Gain insights on their prediction for what is next based upon data trends. 
Unlocking Operational Efficiencies: Strategies for Optimizing Community Banking Processes
Gill Hundley (KlariVis) and Billie Connally (Third Coast Bank SSB)

In today's rapidly evolving financial landscape, community banks are faced with the challenge of delivering exceptional service while maintaining operational excellence. This presentation is designed to equip community banking professionals with actionable insights on streamlining processes and maximizing efficiency. Discover proven strategies that go beyond traditional methods, enabling you to work smarter, not harder. Join us to explore innovative approaches, cutting-edge technologies, and best practices that will empower your community banking operation to thrive in an increasingly competitive environment.