Session Descriptions

The Evolving Landscape of Payments Security
Wednesday, April 12, 10:45-11:45 AM 
This session will explore the evolving landscape of payments security and fraud. The presenter will provide an update on the ongoing work of the Federal Reserve's Secure Payments Task Force, the most recent trends in cyber-threats against the payments system, the progress of the move to the Europay-Mastercard-Visa (EMV) standard for chip cards in the U.S. and efforts to combat the rise in card-not-present (online) fraud.

ADA and Website Compliance
Wednesday, April 12, 1:30-2:30 PM
When President George H. W. Bush signed legislation creating rights for disabled Americans, he was looking to create a level playing field for all based on reasonable accommodations. Unfortunately, the Americans with Disabilities Act (ADA) has become a fountain of spurious litigation with plaintiff firms recently using the ADA to challenge website compliance and claim attorneys' fees for themselves. More than 600 banks are involved in such claims. This presentation will discuss how bankers should address these issues. As always, being proactive is the best defense.

Transformation for Customers: The “Art of the Branch”
Thursday, April 13, 10:00-11:00 AM
This session will utilize art as a vehicle to explain consumer experience and will focus on customer expectations and how we can change our internal FI culture to best align with those expectations. Financial Institutions continue to offer customers more choices for interaction while right-sizing infrastructure to match supply with demand. Bridging between worlds: physical/virtual, self-/personal-service, and cost/value, the branch is a high cost channel but one proven to grow sales. The future success of the physical bank depends on how we improve the experience for those who must, or choose to, use the branch. 

Foundational Elements of Cybersecurity
Thursday, April 13, 10:00-11:00 AM
This session—developed for directors and executive management—will outline a structured approach for overseeing and managing your cybersecurity practices. It will help senior executives identify high-level aspects of each element of their own cybersecurity environment and a structured approach to systematically manage cyber threats throughout the year. Following this session, participants will be able to focus on securing their bank instead of chasing hot topics, complying with checklists and reacting to audit/regulatory findings.